Typical Hertz

I recently rented from Hertz.  I turned my car in a 5:30 am and there was no attendant either inside or out.

This is always a bad sign with Hertz as teasing a receipt out of this company is like getting a root canal.

I turned the car in on a Saturday, then on Monday, I went through the following:

1. I went to their website and found that it had been redone so none of my passwords worked.  I took a few minutes to go look these up.  This alone put me about 3 minutes past the 1 minute I had scheduled for this task.

2. The button for a receipt was hidden beneath a semi-transparent pop-up that is the default page mode.  I eventually found it and clicked.

3.  Several possible receipts showed up including the one I was looking for.  When I clicked on "details" which is what you need to file an expense report, nothing happened.  I tried several other, older receipts and found that none of them worked.  So, their new website is a bust.

4.  I called, and listened to three different menus before getting to a person that forwarded me to another array of menus.  These next menus led me in an endless loop so I hung up and started over.

5.  This time I asked for a Supervisor but was not allowed to talk to one.  Instead, I was again  sent on the menu loop.  This time, I clicked on one that put me on hold.  It did give me the option of having them call back.  All I had to do was press a 1 and then would call me back.  When I pressed the 1, they acted like they didn't hear it.  So, I couldn't tell them I wanted to be called back.

I am now on hold.  All of the above has been written while I am waiting...and I am still waiting.

This company is in the IT stone age.

Do you have a Hertz story?  Send it to me and I'll post it here.

Jim